Contact
Contact Us
We're Here — And We Actually Care
At Neomero, we believe communication builds trust.
Whether you have a question about your order, shipping, sustainability practices, or simply need clarity before purchasing — we're ready to help.
You will never be ignored here.
Email Support
support@neomero.com
Response time: Within 24 hours (often sooner)
For fastest assistance, please include:
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Your full name
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Order number (if applicable)
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Clear description of your request
This helps us resolve things quickly and accurately.
Live Chat
We offer real-time chat support directly on our store.
Look for the chat icon in the bottom corner — we're available during business hours and regularly monitor messages.
If we're offline, leave a message and we'll reply promptly.
WhatsApp Support
Prefer messaging?
Click below to reach us directly:
Please include your order number for quicker assistance.
Order & Shipping Questions?
Before contacting us, you may want to check:
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Your shipping confirmation email
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Your tracking link
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Our Shipping Policy page
Most tracking updates appear within 2–5 business days after processing.
If your order is delayed, don't worry — we will always work with you to resolve it.
Returns & Refunds
We understand buying online requires trust.
If something isn't right, contact us first — we are committed to fair and transparent resolutions.
We handle concerns calmly and case-by-case to ensure the best possible outcome for you.
Opening a dispute before contacting us may delay the resolution process. We are always faster and more helpful when contacted directly.
A Community, Not Just Customers
Neomero was built for conscious individuals who choose better — not just for themselves, but for the future.
When you reach out, you're not speaking to a ticket number.
You're speaking to a real team that values responsibility and integrity.
We appreciate your trust.
And we're here whenever you need us.